May I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at We'll put your case in the 1st priority and do the needful assistance for you ASAP. Look forward to your contact! - 03-10-2022 We are willing further look into your case, however, there is still no update from you yet. You are important to us, and we'd like to help as much as we're able to. We desperately hope to further investigate it as well as the repair failed issue that you are encountering, could you please send us the ticket number or your order number after receiving a request from Trustpilot? So that our senior support will further evaluate your refund request and do the needful assistance for you ASAP. Based on our above explanation, it seems there is some misunderstanding between us. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Normally, the user will be auto-renewed if he/she subscribed to a monthly/quarterly/yearly plan. Per your description, it sounds like you subscribed to an auto-renewal service. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. We understand your feeling, it would be very confusing when the price was charged not the same as the amount you expected. Reply from Wondershare Dr.Fone Updated Oct 3, 2022 Anyway, we appreciate your suggestion and will further evaluate if anything else we can do to bring a much better purchasing experience for all of our customers. You may be required to use another payment method instead. The fund of your payment card is not sufficient. You may open the purchase link on another browser to have a try. You may connect the hotspot of your phone to have a try. Upon checking our communication, we've known that the errors appeared when you were re-purchasing this product. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service), so whenever you encountered a problem, please contact us from the link below directly. We are thrilled to hear that both you and your friends had a nice experience transferring WhatsApp data with Dr.Fone. Thanks for taking the time to share your feedback and being so open with us. Reply from Wondershare Dr.Fone Updated Sep 28, 2022 To address your concern, would you please report it with more details at We'll take care of your concerns and help you out ASAP. Really appreciate a lot for your understanding and attention! - 11-10-2022 We are willing further look into your case, however, there is still no update from you yet. In this case, would you please send us your contact email after receiving a request from Trustpilot separately? So that our senior support is able to collect more details for further analysis and then do the needful assistance. It is really heartbroken for us to read your review before knowing the root reason, and we are willing further look into it and clarify this matter, however, we note that the Reference number (B5RH9379J618215J) you provided is only 16 digits, and we are unable to find any transaction record as the order number from PayPal would be displayed 18 digits in our system. And if you need phone support urgently, you may submit a callback request from the following link and we'll call back in your time zone at 9 am - 10 pm. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service), you may contact us from the link below to reach us directly. We also understand that it is very important for users to get help timely when he/she has trouble using the product. I understand your feeling and it would be very depressing if you didn't receive an order confirmation email after purchase. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare Dr.Fone Updated Oct 11, 2022
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